**Please note, this is a two-year Fixed Term Contract Assignment**

It starts with YES!

At Optus, we actively shape our future through technology, innovation, and investment, embodying a challenger brand.

An opportunity to lead all aspects of service delivery for Enterprise and Business customers.

Your day in the life of a Project Manager at Optus

Provide outstanding customer service, ensuring a positive onboarding experience that fosters future business with Optus.
Manage the end-to-end provisioning process for complex voice, data, and IP services, ensuring timely delivery and resolution of any delays.
Collaborate with internal and external collaborators to ensure a clear understanding of order complexity, special requirements, and to resolve or avoid potential delays or service assurance issues.
Provide regular progress updates and communication for internal and external collaborators, keeping them informed of order progress, service configuration, key achievements, and any provisioning challenges.
Apply product and system knowledge of complex voice, data, and IP services to manage orders effectively.
Coordinate and complete change activities across Enterprise and Business customers' deployed networks and solutions, ensuring minimal disruption and adherence to the highest standards.

Your skills to pay the bills

Strong technical expertise, including knowledge of Optus's products, systems, and service delivery methods.
Excellent customer service, communication, and negotiation skills.
A proactive approach to ensure timely delivery of orders.
Ability to build and maintain positive relationships with internal and external collaborators.
Proven ability to proactively address potential delays and provide regular updates to customers.
Strong problem-solving skills and the ability to identify areas for continuous improvement in processes and systems.

Perks we love at Optus

3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive paid parental leave, up to 14 weeks for the primary care giver.
All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’.
Own your growth by accessing an extensive online and facilitator-led learning catalogue.
Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.