See yourself in our team: 

CommBank’s Technology function is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. 

The Group Planning and Experience team sits within Strategy & Performance. This team is responsible for designing, implementing, and continuously improving CBA’s planning and performance processes and bringing the experience to life through Tooling. This includes orchestrating the Quarterly Planning Process and collaborating with each Business and Support Unit to enable their planning activities. We support the tools, frameworks, guidance, processes, and timelines that set the tone for the organisation and help define our strategic direction.  

More broadly, this team helps drive the Pace transformation, focusing on the enablement and embedment of the new agile ways of working.  

Do work that matters 

As ‘Business Experience Lead – Delivery Tooling’, your role is key in shaping and driving the business experience for users of the Group’s delivery management tools. It’s a business facing role and you’ll work with the user community and the key stakeholders to identify the business priorities, own value roadmap and work with the delivery teams to deliver them. Leveraging Gen AI and Agentic AI to transform the business experience and insights will be a key focus of this role. 

You’ll also advise and design solutions to leverage these tools in the key group planning events such as Quarterly Business Reviews, Dependency Marketplace and Big Room Planning. Additionally, you’ll help drive adoption and embedment of these tools with a key focus on uplifting the Data Quality leading to better and accurate group level insights. 

This is an exciting opportunity in which you will use your critical thinking, passion for customers and superior stakeholder management skills to build a great experience for the users of enterprise-wide tools. 

Key Responsibilities include: 

• Engagement with the business users and the key stakeholders to understand their pain points and offer solutions to improve their experience 

• Own business value roadmap, manage business priorities and work with the delivery teams to deliver them 

• Accountable for addressing impediments, driving decisions and resolving escalations to simplify delivery tooling experience 

• Leverage innovative Gen AI and Agentic AI capabilities to transform the business experience and insights  

• Design and implement solutions for monitoring and improving data quality in the tools for accurate enterprise level insights 

• Identify, articulate and manage risks and compliance across streams of work. 

• Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to. 

• Shape user experience and leverage tools to support/improve Group Planning events such as Dependency Marketplace, Quarterly Business Reviews and Group Big Room Planning. 

• We’re interested in hearing from people who 

• Have strong Product Owner or Product Leadership experience with business focus and technical acumen 

• Strong hands-on experience using delivery tools such as Jira including  in-tool dashboarding/reporting 

• Strong experience with agile delivery in a complex organisation 

• Solid stakeholder management skills and able to work with senior leaders   

• Strong Analytical skills 

• Data analytics and reporting/dashboarding skills with business focus (insights) 

• Proven experience in leading teams and accountability to deliver outcomes 

• Risk management and vendor management experience