So, why Optus?

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

About the Role

This is a people role and your ability to succeed will be supported by your strong relationship building skills, commercial awareness and a shown eye for business along with your highly engaging coaching and mentoring ability. In this role you will partner with our Franchise and Licensee’s, to deliver mutually beneficial outcomes for our Partners and Optus. To deliver such outcomes you will work with our Partners to craft a strategic plan spanning all aspects of their business. Whilst our Partners are accountable for delivery of the plan, you are expected to support them, assisting in their execution for the delivery of market share, revenue and customer experience. This role reports to the Associate Director Retail Partnerships and you will join a growing team focused on both performance and culture.

As a Retail Partner Exec (RPE) within the Branded Retail Sales Team, you will:

• Be the trusted adviser to the Partners and their frontline teams
• Provide professional industry and business advice in the areas of operations, marketing, HR and financial management
• Influence to help achieve sales and revenue targets, implement corporate initiatives in line with the partner agreement and broader Optus objectives
• Establish firm relationships with the store owners to drive the retention and growth of Optus customers to drive sales performance criteria including sales promotions and product training
• Using strong leadership skills to influence the experience of customers and maintain the integrity of the Optus brand. This is achieved through motivating Partners to be accountable and grow their business via high performing teams and managing their profitability proactively.

About You

We're looking for the following skills, experience, and attributes

• Minimum 2 years experience working with Franchise Partners
• Retail telco/ finance / banking franchise network relationship management experience
• Proven strategic planning experience for large and complex franchisee networks
• Management skills, strong communication skills and ability to build positive relationships at an executive level
• Strong business insights (Cash flow, P&L, Balance sheet)

Optus is a place where we let you grow. We're a highly collaborative workplace, and offer a range of perks and benefits such as:

• A competitive salary
• Generous discounts on Optus products and services, along with additional discounts with major retailers across Australia
• Five volunteer days per year along with outstanding people & culture where we care about your well-being and the well-being of our customers
• Ongoing training, mentoring and development opportunities to continue your career trajectory!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please let us know your preferred method of contact and we'll get in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.