Team Manager, Home Lending Acquisition

• Grow your lending leadership career within the RBS Direct Lending business.

• Showcase your leadership expertise in a growing acquisition channel.

• This year our channel has supported over 11,000 customers with their home lending needs; whether that’s buying their first or subsequent home, renovating, refinancing or investing.

• Market leading call centre capability and transformation agenda.  

About the opportunity:

The Team Manager, Home Lending Acquisition role is to lead, develop, and retain a team of lenders. The role will ensure lenders have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers.

The Team Manager will be responsible for cultivating a successful Sales and Service performance culture. They will provide factual advice on lending products, services, and issues. You will manage resources to optimise business outcomes, meet agreed targets, and build positive relationships. This is a great opportunity to build a team of lenders to accommodate to the unprecedented demand of the housing market.

More specifically, the role will require you to:

• Lead, coach, develop and inspire a lending team comprising Home Lending Executives, Senior Home Lending Specialists, Home Lending Specialists and Customer Lending Specialists.

• Monitor and provide feedback on team and individual performance, in addition to identifying, developing, and implementing strategies to drive performance improvement

• Ensure technical lending skills and knowledge are of high standard

• Manage sales, service, operational, and risk management processes performed by the team

• Oversee the sales pipeline to ensure the meeting of targets and efficient processing of leads

• Coach lenders on the effective actioning of leads and strategies to optimise lending outcomes

• Resolve customer inquiries and/or complaints in a prompt, professional, and caring manner

• Ensure lending meets the appropriate credit standards through regular audit and review

About You:We are looking for people with the below skills and experience:

• Demonstrated experience in the home lending environment 

• Demonstrated leadership, coaching, and people management skills, preferably in sales and/or lending environment

• Proven success in achieving business sales & service results

• Experience and commitment to driving excellent outcomes in the lending environment

• Advanced knowledge of CBA home loan processes and systems

• Exceptional planning and time management skills

• Detailed technical understanding of lending products, processes & systems

• Please note you must be based in Brisbane for this role.

Your Development:If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.