Property Assessing Support Officer| Customer & Operations | Multiple Locations
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Maintain a consistent delivery of the AAL customer experience within claims underpinned by AAL Claims Experience Principles.
- Triage inbound new claims and liaise with claimants, repairers, and other internal/external stakeholders to drive timely decision-making and life of claim outcomes.
- Proactively maintain the Property Assessing allocation inbox with new claims and escalations.
- Maintain a productive work environment through appropriate planning and workflow management.
- Monitor and maintain Allianz-specific customer experience portals and supplier-specific platforms.
- Review and report on trends/issues with Property Assessing portfolio.
- Maintain supplier invoices and finalize customer settlements.
- Ensure adherence with best practice claims assessment practices and processes.
- Provide support of the management of Internal assessing claim portfolio.
About You
- Experience of working in a customer service role. Property claims experience is desirable.
- Able to work collaboratively in a team environment.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustment and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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