Drive connections that matter in every moment.

Optus is more than just a telco – we’re the team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Every day our team of 6,000+ passionate people embrace a ‘yes’ mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. Here, you’ll find a community that thrives on challenging themselves and changing the game. A place where you can build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support, high flexibility, and a healthy dose of daily optimism.

Are you a powerhouse of leadership with a flair for retail? Do you thrive in a dynamic, vibrant environment? We're on the lookout for a conscientious Assistant Store Manager to join our team and help us create lasting customer experiences at the following stores in Northern Queensland:

• Cairns

• Smithfield

You are the heartbeat of our Optus store. Together with the Store Manager, you'll orchestrate a symphony of excellence, amplifying customer delight and fuelling a performance surge in your team.

Your day to day...

• Squad Goals: Lead, coach, mentor, develop & inspire a team of fabulous individuals empowering them to shine like the stars they are
• Retail Expert: Maestro behind our day-to-day operations, ensuring our store is always on point, welcoming, and bursting with positive energy
• Champion of Charm: Resolve customer enquiries with patience and a sprinkle of magic, let them leave with a lasting smile
• Training and Development: Assist with onboarding new team members by providing them with the tools & knowledge they need to surprise & delight our customers

What makes you a Galactic fit?

• You are well versed in the retail environment & carry the best in innovative practices in your bag of tricks
• Customer service isn’t just a job; it’s an art form that you’ve mastered
• A problem-solving pro with an innate ability to make thoughtful & well-informed decisions
• Results-driven & charismatic individual who thrives in a collaborative environment by supporting their team to be the best version of themselves

Perks we love at Optus

• Competitive remuneration - $80,000 on target total cash (inc. Super & commissions)
• Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Sephora, Myer & Ticketek
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Flexible working arrangements – talk to us about how this role can be flexible for you

Intrigued – but perhaps you don’t align to 100% of the role requirements? That’s OK, we strongly encourage you to apply – we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.