BE THE DIFFERENCEAt AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

Due to continued growth, a fantastic opportunity now exists for a Claims Administrator - Superannuation to join our Group Administration team at AIA.

As a Claims Administrator - Superannuation, you will provide effective administration support for our group insurance partners, centred on delivering an uplift in customer and employee experience.

This is a 12-month max term opportunity based in Melbourne or Sydney.

To do this successfully you will:

Responsible for administration activities to support AIA Australia’s group administration partners
Represent Group Administration from a superannuation perspective as an SME/stakeholder on projects and/or initiatives
Manage key relationships between AIA and our Admin Outsourcing Partner
Work with business teams to support the delivery of quality and timely existing business administration tasks
Champion customer focus so that the customer is always front of mind in the way things are done across AIA

Successful applications will demonstrate:

Experience working in an Administration role within Claims gained from a Superannuation Fund or their Administrators
Experience working in the life insurance industry will also be highly regarded
Strong relationship management skills and the ability to partner with a variety of stakeholders
Excellent knowledge of drivers for delivering great customer service and change management
Ability to maintain high attention to detail whilst working in a complex and fast paced environment

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone’s life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.