Key Responsibilities

• The Markets Client Onboarding Manager will be responsible for managing the end to end on-boarding process for Markets client and on-boarding activities.
• Key components of the role will include:
  • Client outreach, including discussion around data requirements, collation.
  • Organising and Chairing client operational and onboarding review meetings
  • Client Due Diligence (CDD/CIP information)
  • Responsible for coordinating across the various Corporate and Investment Banking (CIB) teams to ensure client onboarding is completed and client is ready to trade.
  • Review and validate clients documentation and instructions
  • Accountable to ensure that all facilities are set up in accordance with client instructions, this involves working closely with the various operational functions.
  • Ensure trading limits are in place and linked to the required e-platform prior to trading and ensure that the start to end process of onboarding is completed in a timely manner.
  • Responsible for coordinating across the various Corporate and Investment Banking (CIB) teams to ensure client offboarding is completed.
  • Responsible for coordinating Conduct meetings with internal stakeholders
  • Ensure regulatory information is obtained and client is compliant

Strategy

• Participate in the transformation strategy for Markets client onboarding, focusing on scalability, efficiency, and enhanced client experience.
• Identify key opportunities for process redesign, automation, and digitalization to improve operational outcomes.

Business

Onboarding

• To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant Standard Chartered Bank (SCB) policies on sub funds of Investor clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and accurate records diligently maintained. 
  • Client outreach and interaction with Coverage and Sales to gather deal requirements, financial statements and other inputs for performing Customer Identification Program (CIP) due diligence. information collection & verification (depending on product usage predominantly derivatives)
• Responsible for supporting Sales, Coverage and Business Teams in all onboarding requests and queries
• Ensure efficient and timely opening of Investor client accounts, and managing related Foreign Account Tax Compliance Act (FATCA), European Market Infrastructure Regulation (EMIR), Dodd Frank and other regulatory due diligence requirements as they arise.
• Identify and escalate blockages in the on-boarding / maintenance processes.
• Manage the end-to-end process to orchestrate the relevant account setups and internal approvals. 
• Operate and manage the onboarding requests within the internal and external onboarding workflow tools

Processes

• Working closely with Sales, Coverage and Product Partners, including Markets management, across the Markets suite of products to understand Markets’s value proposition in these areas to ensure correct prioritisation in line with client needs and requirements.
• Ensure that accounts and data are set up to achieve full operational readiness.
• Liaise through the value chain to ensure all units engaged in Markets Onboarding readiness successfully complete.

Risk Management

• Support Credit Analyst in Client document follow-up and collection for accounts that need some form of Credit line.
• Support Markets, Contracts in client documentation follow up for accounts being added to legal agreements..
• Due Diligence required to capture all data for a new sub fund opened under an existing Investment

Governance 

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Maintain the funds team database.
• Ensure that all systems are updated when a request is submitted to the Markets Client Onboarding team.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Commit to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Work in partnership all relevant stakeholders effectively within the end-to-end processes, including:

• Markets Sales Teams
• Corporate and Investment Banking (CIB) Client Managers 
• Corporate and Investment Banking (CIB) Credit Analysts
• Client Management Risk and Client Due Diligence teams
• Operational Risk
• Credit Analysts
• Markets 
• Audit
• TAX 
• Operational functions
• Coverage Teams
• Markets Legal
• Risk & Controls Governance functions and relevant regulators
• Compliance

Other Responsibilities

• Provide training and guidance for new joiners
• Preparation and update of training material and desktop operating instructions 
• Develop and implement process improvement initiatives to optimise operational efficiency 

Skills and Experience

• Markets Product Knowledge    
• Organisational Skills
• Client Communication Skills
• Regulatory Knowledge     
• Client Onboarding Experience

Qualifications

• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.