About Us

Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning. If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.

About the Job

To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.

Responsibilities

• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
• Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets, consistency and penetration.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Maintain and update customer information on C Manager. Accurate and timely generation of reports.
• Activation of dormant accounts.
• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.
• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
• Effectively meeting customer expectations and handling/ reduction of customer complaints.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High Net Worth customers of the Bank

Our Ideal Candidate

• Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products. • Strong communication and negotiation skills with the ability to influence outcomes. • Networking ability to manage interdepartmental deliverables. • Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit. • Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community. • Adapting to multi-cultural environment. • In-depth knowledge of capital markets and financial planning • SCA certified (or completion of certificate within 6 months)

Key stakeholders

Internal:

• Product Manager – Priority Banking - for Launch and implementation of product campaigns
• Customer Service Manager - WM - for Product services to the customers
• Unit Heads – Treasury - Implementation of sales strategies
• Branch Managers - Implementation of sales strategies
• Marketing Manager - WM - Coordinate marketing and research activities.
• Country Money Laundering Prevention Officer.

External:

• Existing and Prospective Customers - for Acquisition and retention of business

Other Responsibilities

• Ability to maintain a highly decent professional environment in the Priority Centre. 
• Educate Clients on using of other delivery channels.

Skills and Experience

• Manage Conduct     
• Manage Risk    
• Manage People    
• Spot Opportunities    
• Solve Problems 
• Take the Lead    
• Build Resilience    

Qualifications

• University Graduate.
• Relevant experience in sales and relationship management.
• Experience in handling all Banking & Investment Products.
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.